Refund Policy

Refund Policy
Effective Date: December 31, 2024

At Spirit & Vivre LLC, we are committed to providing high-quality, personalized tarot readings designed to offer insight and empowerment. As these Services are delivered as digital downloads, the following refund policy applies:

1. Refunds Policy for Digital Services

  • Final Sale: All sales of tarot readings are final. Due to the personalized nature of these Services, refunds are generally not issued once a purchase is completed and the file has been delivered.

  • Exceptional Cases: While refunds are typically not available, we may review exceptional cases, such as:

    • Duplicate Charges caused by a technical error.

    • Non-Delivery of a tarot reading due to an error on our part.

To request a review of your case, email us within 7 calendar days of your purchase at aleyna@aleynastbridget.com with:

  • Your full name.

  • Date and details of the purchase.

  • Reason for the request.

Refund approvals are at the sole discretion of Spirit & Vivre LLC, and if approved, refunds will be processed back to the original payment method.

2. Payment Issues

If you experience a billing error or payment issue:

  • Contact Us First: Email us at aleyna@aleynastbridget.com with your order details, and we will resolve the issue promptly.

  • No Unauthorized Chargebacks: Please contact us before initiating a chargeback. Chargebacks without prior communication may result in restrictions on future purchases.

3. Gift A Reading Offering

The “Gift A Reading” option allows you to purchase a tarot reading for future use or as a gift for someone else.

Redemption Process:

  • If Gifting: After purchase, email us at aleyna@aleynastbridget.com with the recipient’s name and email, along with your order details. We will send them a unique code to redeem their reading.

  • If Using Later: Retain your order confirmation and email us when ready to redeem.

Non-Refundable: All “Gift A Reading” purchases are final and cannot be refunded or exchanged for cash.

4. Contact Us

If you have any questions or concerns about this policy, please contact us at: